General provisions Definitions

1.1 The Dutch Navy Museum: the areas in the Dutch Navy Museum located at Hoofdgracht 3 in Den Helder that are open to the public, including the academic library and the documentation room.

Do you have any questions? Please contact us during office hours (9:00-17:00) at info@marinemuseum.nl or call +31 223 65 75 34.

The Dutch Navy Museum is part of the Royal Foundation of Defence Museums, COC number 60935200, VAT number 85412454B01.

1.2 Visitor: anyone entering the Dutch Navy Museum for the purpose of viewing an exhibition, consulting literature in the library, or visiting the building for a reception, conference, lecture or similar type of gathering by invitation.

1.3 (Digital) Entrance Ticket: a ticket that gives Visitors access to the exhibition spaces at the Dutch Navy Museum during regular opening hours.

1.4 Admission ticket: an entrance ticket (purchased with or without a discount card) or a comparable document (such as a written invitation, voucher, annual pass) that grants access to the Dutch Navy Museum or specific areas of the Dutch Navy Museum.

1.5 Goods: all goods, including money, cash equivalents and valuable documents.

1.7 Officials of the Dutch Navy Museum: all natural persons working in and around the Museum by order of the Museum.

2. Applicability

2.1 These terms and conditions apply to all visitors of the Dutch Navy Museum and also to all natural persons and/or legal entities employed or commissioned by the Navy Museum within the context of its objectives.

2.2 These conditions also apply to special activities scheduled outside regular opening hours and/or persons other than regular visitors, such as in the case of private receptions.

2.3 Deviations from these conditions are only valid if expressly agreed in writing.

3. Admission to the Dutch Navy Museum

3.1 The visitor is only entitled to enter the Dutch Navy Museum upon presenting a valid Admission Ticket.

3.2 The Visitor shall be denied (further) access to the Dutch Navy Museum in the event that the Admission Ticket was not provided by the Dutch Navy Museum or a body authorized by the Museum to issue Tickets.

3.3 On first request, the Visitor will present their Admission Ticket to Museum employees. Failure to do gives the Museum the right to deny the Visitor access or remove them from the premises.

3.4 Visitors will not receive a refund of the admission fee paid for the Admission Ticket/Entrance Ticket in the event of loss or theft prior to entering the premises.

3.5 Tickets are valid until one year after issue.

3.6 An Admission Ticket/Entry Ticket can not be exchanged.

3.7 The Dutch Navy Museum is authorized to change regular opening hours in the event of occasional practice drills of the in-house company emergency response organization (in accordance with Article 23 of the Working Conditions Act), or in the case of an actual emergency or a full or partial evacuation of the Dutch Navy Museum. In the event of such a change in opening hours, the Visitor will not be entitled to a refund of the admission fee.

3.8 It is possible to purchase Entrance Tickets online:

A. Online Entrance Tickets are valid for one year after purchase

B. Online Entrance Tickets and reservations for workshops, children’s parties and guided tours cannot be exchanged

C. Online Entrance Tickets offer access to all parts of the museum; for workshops you have to buy separate tickets

D. You can print your online Entrance Tickets or show them on your tablet or smartphone

E. Your personal details, which you will enter during the purchasing process, are for internal use only and will not be provided to third parties. Your data can be used to improve our services

4. Stay at the Dutch Navy Museum

4.1 The Visitor's stay at the Dutch Navy Museum is at his or her own expense and risk.

4.2 The Visitor will observe the Museum’s safety regulations, public order and other rules that apply to museum visits during their time at the Museum. The Visitor is also obliged to comply with orders given by recognizable Museum officials and employees fully and immediately. In the event that a Museum employee has determined that a Visitor has not complied with these regulations, standards, instructions and guidelines, the employee may deny the Visitor continued access to the building and the Visitor will not be entitled to remuneration for any damages incurred.

4.3 Bringing backpacks, umbrellas, slings for carrying children, strollers (with the exception of buggies) and other large objects is not permitted. Objects up to an A4 bag in size and that cannot be folded must be handed in at the cloakroom. The Dutch Navy Museum reserves the right to refuse objects of a larger size. The Dutch Navy Museum accepts no responsibility for damages or loss of goods owned by the Visitor and handed in at the Museum for safekeeping.

4.4 The Visitor is liable for any damages caused by similar objects that he/she has brought to the Museum, contrary to the provisions stated in Article 4.3.

4.5 The Dutch Navy Museum reserves the right to permanently or temporarily deny access to the Museum to any Visitors who during previous visits to our Museum or other Museums intentionally, through negligence or gross negligence caused damage to property or in the event that there is a legitimate reason to assume the Visitor may cause damage in the future. The Dutch Navy Museum may subject the Visitor to the measures outlined in Paragraph 6 of this Article 4. The Visitor will be informed of the decision to deny him or her access to the Museum without delay and in writing if possible.

4.6 In the event of emergencies, such as a missing art piece or object, a terrorist attack or other violent acts, the Dutch Navy Museum reserves the right to lock the doors and guide Visitors outside one by one. Visitors may still be requested to comply with a bag search or any other measures deemed necessary by Museum employees. Visitors may also be required to give permission for a body search. Visitors who refuse to cooperate with a body search or bag search may be requested to provide proof of identity before leaving the Dutch Navy Museum.

5. Code of conduct

5.1 While at the Dutch Navy Museum, Visitors will:

  a. not offer goods of any kind for sale to third parties, or provide them free of charge;
  b. not bother other visitors, including but not limited to obstructing their view of exhibitions for long periods of time or by causing noise nuisance (for example by using mobile phones and other sound equipment);
  c. not bring pets. Pets are only permitted in designated areas or in special cases such as guide dogs;
  d. not smoke;
  e. not eat, as no food is permitted except in the café/restaurant;
  f. not touch the objects on display, unless this is expressly and explicitly permitted; parents and teachers or other supervisors are responsible for ensuring that the objects in our exhibitions are not touched by any minors, individuals or groups in their company. Visitors under 12 years of age must be supervised.
  g. not take pictures or videos using lamps, flash equipment or tripods without obtaining prior written permission from the Dutch Navy Museum. Any pictures or videos may only be used for private, non-commercial purposes. For commercial use, see 5.3;
  h. not paint or draw at the museum unless they have obtained prior written consent. Please contact the information desk in the central lobby.

5.2 Parents or teachers and other supervisors are responsible and accountable, at all times, for the behaviour of the minors, individuals or groups in their care;

5.3 Any pictures or videos taken at the Dutch Navy Museum may not be used for commercial purposes without the express prior written consent of the Dutch Navy Museum, in which case the appropriate rates list applies.

6. Refunds

6.1 The following circumstances will never lead to any obligation on the part of the Dutch Navy Museum to refund paid fees or other damages to the Visitor:
  a. objects from the Museum’s permanent collection that are not on display;
  b. the partial closure of the Dutch Navy Museum, including but not limited to partial closures resulting from the construction or dismantling of exhibitions;
  c. nuisance or inconvenience caused by other visitors, including, but not limited to, noise nuisance, inappropriate behaviour (including wilful damage), theft;
  d. damage caused by other visitors;
  c. nuisance or inconvenience caused by maintenance work, including, but not limited to, renovation work or redesigning rooms;
  f. nuisance or inconvenience caused by Museum facilities that are not working properly or not working at all.

7. Liability

7.1 The Dutch Navy Museum is only liable for damages incurred or sustained by the Visitor as a direct result of gross negligence or deliberate intent on the part of the Museum
and only
  a. up to a maximum of the amount paid to the Museum by the Museum’s insurer for damages incurred; or
  b. in the amount of the compensation paid by a third party to the Museum for damages incurred.

7.2 In the event of damages as a result of death or personal injury, the total liability of the Dutch Navy Museum will under no circumstances exceed the amounts outlined in the compensation scheme described under Paragraph 1 of this Article 7.

7.3 The Dutch Navy Museum can never be held liable for indirect damages, including resulting damages, lost profit or wages, missed savings, etc.

8. Force majeure

8.1 The Museum is not liable for any shortcomings or defects that are a direct result of force majeure, which is defined as any foreseeable or unforeseeable circumstance or event that prevents or complicates the Museum’s efforts to perform the agreement, either permanently or temporarily.

8.2 These circumstances also include circumstances affecting natural persons and/or services and/or institutions that the Dutch Navy Museum wishes to employ or commission in the performance of the visitor agreement, and anything included in the above-mentioned definition of force majeure or anything that includes conditions that may be suspended or terminated, as well as any shortcomings that may be attributed to the aforementioned.

9. Lost property

9.1 Objects found by the Visitor at the Dutch Navy Museum can be handed in to any employee, at the cloakroom or at the Museum’s information desk.

9.2 The Museum will remand into custody any objects found and, in the case of valuable objects, hand them over to the Den Helder police department.

9.3 In the event that the alleged owner of an item reports the loss of said item, he or she has the option of picking up the goods or having them posted cash on delivery. In both cases, the owner must be able to show proper identification. In case of doubt about the status of the alleged owner, the Dutch Navy Museum reserves the right to require proof of ownership.

10. Complaints procedure

10.1 Any complaints can be emailed to info@marinemuseum.nl.

10.2 The Visitor's complaint will be investigated and answered in writing within 30 days.

11. Other conditions and applicable law

11.1 The applicability of these General Terms and Conditions for Visitors does not affect the possible application of other contractual conditions and/or rules that apply at the Dutch Navy Museum.

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